HERC’S Nutrition Shipping Policy
At HERC’S Nutrition Canada, our goal is to offer you the best shipping options, no matter where you live. Every day, we interact with hundreds of customers across Canada, ensuring that we provide the very highest levels of responsiveness to you at all times.
Each order we receive is broken into two parts that impact delivery time. 1) Processing Time, 2) Shipping Time.
Order verification and packaging. We do our best to make sure orders will be shipped the same business day they are received provided there are no technical or verification issues.
This refers to the time it takes for items to be shipped from our warehouses to the destination. Our standard shipping is Canada Post Expedited Parcel, which is usually 1-2 business days within Ontario, and no more than 5 business days to the rest of Canada. We offer faster shipping options at checkout as alternatives.
We have a standard $7.50 shipping charge to local Canadian orders under $89.99 dollars before taxes and FREE Expedited Parcel shipping over $89.99 before taxes*. There are some more rural postal codes that will not qualify for FREE Expedited over $89.99 before taxes, they will require a purchase of over $119 before taxes. Finally, there are some very remote postal codes that will only be shipped based on quoted rates.
Our standard insurance covers the following:
If items are damaged, lost, or stolen, we will file a ticket with the corresponding carrier and once the ticket has been approved, we will resend, or refund necessary items. This standard insurance only covers a value up to $100. We strongly recommend orders placed over $100 use the additional Route Insurance which would cover any order value and offers a very streamlined claim procedure.
Upon checkout, there will be a standard $5.00 local delivery charge. The local store will be notified of your order, and will make delivery as soon as possible. This is usually by the end of the business day, or next business day. Additional notes are helpful if there are special instructions for delivery.
Price Match Guarantee
We do our best to provide the best pricing for your purchase, in the event you find our products cheaper, we will match any competitor's price in store and online. Use our live chat or email us to help you with a price match.
For questions regarding our shipping policy & price matching, please contact firstname.lastname@example.org.