HERC's Nutrition Canada - Refund Policy
At HERC’S Nutrition we want to make sure that you have the shopping experience and products that you deserve. If you’re looking to return or exchange your products, we're here to help! If you have purchased your product whereby, we have shipped the product to you, we offer a refund to your original payment method within 10 days of receiving order in its original packaging and sealed. Shipping is paid by the customer back to fulfillment location.
Please note the following exceptions to our return and exchange policy:
- Clearance items are final and cannot be returned or exchanged
- Returned items must be unopened, and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange on shipped orders, please complete the following steps:
- Send a refund/exchange request via this link: Refunds/Exchange.
- You can also log into your account online and view your order history and there will be a returns button there as well.
- Have your order number, date of purchase, and payment method ready.
- Let us know the nature of the return in addition to information above.
- Use Shipper of your choice to return item to address on shipping label.
- Affix shipping label to boxed items and drop off at local post office.
Additional Information:
Once we receive the package, we would then initiate the refund. If you have additional questions regarding our return policy, please contact returns@hercs.com for any additional information.
